Return and Exchange Policy
At DiamondJewelryNY.com, we pride ourselves on offering our customers the highest quality merchandise and are confident that upon receipt of your merchandise you will find that it will surpass your expectations. Your satisfaction is our first priority. Therefore, if you are not completely satisfied with your purchase you may simply exchange or return the unused item in its original condition for a full refund (less shipping and handling or other charges) within 14 days of purchase. All orders which do not follow the criteria "as shown" as specified in the item detail page of an order will be considered custom orders. In addition, custom made jewelry such as custom width or custom size, special orders or personalized items are not refundable.
Returns are subject to the following conditions:
Again, please make every attempt to return your item as instructed with all its original materials. If you have any questions, contact our Customer Service Department.
Diamond Returns :
Defective Item Repair
Mispriced Items Policy
Our primary goal at DiamondJewelryNY.com is to provide our customers with the most reliable service and offer the lowest prices. We strive to service a large selection of products to accommodate all of our valuable customers. Despite our best efforts, a small number of the items on the DiamondJewelryNY Web Site may be mispriced due to our extensive inventory. We reserve the right to correct any and all errors when they do occur and do not honor inaccurate or erroneous prices. We do not negotiate prices on our products and all our prices are final. In the event there is a mispricing of an item, we will contact you immediately for instructions before shipping your order.
By purchasing any merchandise from DiamondJewelryNY.com you agree to all of the terms of our Return and Exchange Policy.