Privacy and Security Policy

We understand the privacy concerns relating to purchasing your wedding bands and diamond jewelry over the Internet.

The security and protection of our customers' personal information is one of our top priorities.
We have a seasoned team of professionals overseeing our operations and have never had a problem with securing the privacy of our customer information.

Protecting your security remains our primary concern for all of our on-line consumers. All transactions are processed with the Authorized.net Site Safe program. All personal and transactional information is transmitted over a secure encrypted server which protects your personal information.

We require your name, telephone number, billing address, e-mail address, shipping address and credit card information only to process your order.

We only use this information to create your account and/or to process your order.
If any questions arise about your order we will contact you first by e-mail and then, if necessary, by telephone.

DiamondJewelryNY.com continuously gathers online customer activity and information in order to make the necessary enhancements for improving the online shopping experience of our customers. Your personal information such as name, address, telephone number, credit card number and e-mail address, which then are collected allow us to achieve this objective. We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card. Furthermore, as an official company policy, our company does not under any circumstance sell or divulge its customer information to any other third party.

We protect your information by storing it on a secure web server in a private database. Periodically, DiamondJewelryNY.com sends e-mail messages containing special offerings, sales and promotions to the members on our mailing list. However, if you wish to opt out or unsubscribe from receiving e-mail communication from us or wish to be taken off the mailing list, you may do so by changing your status on our Web Site or by contacting us via e-mail at [email protected]
Here are the ways how we gather information and how we use it.

Orders

While ordering our products we request the following personal information from you on our registration form: first and last name, billing/shipping address, telephone number, e-mail address, user name, password, credit card, and credit card number. This is the information we need to process your order. Your telephone number is required to complete the registration or order process, so that we can use it to contact you about your order if we need to. Your billing information is also used to ensure that the right person is charged for the merchandise ordered.

Cookies & Submissions

Cookies are small bits of electronic information that a Web Site can transfer to your hard drive to keep records of your visit. The use of cookies is standard on the Internet and many of the websites. At DiamondJewelryNY.com, we use cookies as a tool to personalize your online shopping experience and assess our efforts to provide an easier, more streamlined online shopping experience. For example, cookies can be utilized to recognize you as a repeat customer each time you visit our site; it allows us to retrieve your order history and personal information so you do not have to re-enter it every time you shop. This means you can store items in your shopping bag between visits and maintain your very own special events calendar and address book. Another cookie lets us know what pages you visit as well as your browsing, shopping, and searching patterns. This enables us to identify ways to customize our online shopping environment to the preferences of our customers.

You have the option to refuse cookies by turning them off in your browser. However, if you disable the cookies, you may not be able to place or track an order (see the Help section of your browser for instructions on how to disable cookies). Should you choose to disable cookies and cannot place an order on our site, you can always place the order by phone with our Customer Service Representatives.
We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Some of our business partners use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by DiamondJewelryNY.com only and does not cover the use of cookies by any advertisers.

Disclosure to Authorities

DiamondJewelryNY.com fully cooperates with law enforcement agencies working to identify those who may use our services for illegal activity. Accordingly, we reserve the right to disclose any and all information to lawful government bodies or officials under certain circumstances as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud or other activity that is illegal or may expose us to legal liability.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by e-mailing our Customer Support at [email protected]

Your Consent

DiamondJewelryNY.com  wants to make sure that our customers will undergo the most secure and risk-free possible online shopping experience and we want you to have as much faith in the security of your transaction as you do with our products and services. To this end, we have implemented several programs to ensure that you feel comfortable and satisfied to purchase our products.

DiamondJewelryNY.com guarantees that any sensitive information provided by the customer is protected online. All of your transactions completed through DiamondJewelryNY.com go through security methods to ensure that your personal information is protected. All your information (such as credit card number or address) is transmitted using secure socket layers (SSL) encryption at 128 bits (the current industry standard) to communicate securely without risk of manipulation, impersonation or tampering of sensitive personal information. We utilize this encryption during the online checkout process, including the acceptance of your credit card information, and the management of your account. Furthermore, as a company policy, we believe in guarding your personal information not only online but off-line as well. As such, access to your personal information is limited only to the staff required to fulfill the duties related to your account. For instance, order fulfillment, billing and the servers, hard drive and file cabinets that store your sensitive and personal data are placed in a secured and safe setting away from possibility of incursion.

What's more, every transaction you make with us comes with a fraudulent charge protection. In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are charged, we will reimburse you up to $50, provided these fraudulent charges were made without your knowledge and consent as a result of shopping at DiamondJewelryNY.com. All in all, we trust you will undergo a safe and secure shopping experience with us as we have taken significant measures in protecting your identity and security.